Unaddressed conflict costs organisations through decreased productivity, increased turnover, and compromised decision-making. At Totum, we view conflict not as a problem to eliminate, but as an opportunity to align values, clarify expectations, and strengthen relationships.

We combine practical conflict navigation tools with holistic wellbeing principles to create sustainable solutions.

Our Conflict Resolution Process

1. Assessment & Understanding

• Confidential stakeholder interviews

• Conflict pattern mapping

• Identifying underlying needs and values

• Cultural and systemic factor analysis

2. Intervention & Facilitation

• Mediated conversations

• Structured dialogue sessions

• Emotional intelligence coaching

• Team alignment workshops

3. Integration & Growth

• Communication protocol development

• Conflict navigation skill-building

• Wellbeing integration strategies

• Ongoing support and evaluation

Service Options

Immediate Intervention For active conflicts requiring timely resolution. Our facilitators create safe spaces for difficult conversations, helping parties find common ground and practical next steps.

Preventative Skill-Building Equip your team with conflict navigation skills before tensions arise. Workshops focused on communication, emotional intelligence, and collaborative problem-solving.

Systemic Wellbeing Support Address recurring organisational conflicts by providing proactive wellbeing support. Examine and transform the underlying systems, processes, and cultural factors that generate tension.

The Importance of Wellbeing

Conflict resolution is a critical component of workplace wellbeing and wellbeing is a critical component of conflict resolution. By addressing tensions skillfully, we create the psychological safety necessary for innovation, authentic connection, and sustainable high performance. By supporting wellbeing proactively, we avoid untold numbers of potential conflicts.

Our conflict resolution services can be a standalone solution or the first step in a comprehensive wellbeing strategy for your organisation.